CompTIA-A+ IT Technician 2006 Set 13

Question - 15 Maximum mark : - 29

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CompTIA-A+ IT Technician 2006 Set 13

You are working as a technician at Certkiller .com. You have just installed and tested a user's printer. Which of the following should you do next?

Turn off and power on the printer. ✘ Show the user the printer's basic functionality. ✘ Replace the toner cartridge. ✘ Recheck all connections. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

As a technician at Certkiller .com, how should you handle if there is a language barrier between you and a user?

request the customer learn the local language. ✘ attempt basic communication using visual aids and hand gestures. ✘ leave the site. ✘ reassign the service call to another technician. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You work as the network technician at Certkiller .com. You are currently making repairs to a customer's home computer. During the course of the day a co-worker telephones you whilst working with a complicated question. You are required to select the proper response. What should you do?

You should consider taking the co-workers call whilst performing your work. ✘ You should consider leaving the room to take the co-workers call right now. ✘ You should consider asking the customers approval to take a break and take the call. ✘ You should consider having the co-worker call back later and continue your work. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have received an e-mail requesting that you provide your user password in a reply e-mail so that the company's network administrators can validate the complexity of your login password. What should you do?

You should consider replying to the message and sending your password. ✘ You should consider replying to the message and encrypting your reply. ✘ You should consider replying to the message without an encrypted signature attached to your reply. ✘ You should consider deleting the requestors e-mail and informing the network administrator about it. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You work as the network technician at Certkiller .com. You are currently busy with a Certkiller .com customer. You are required to choose the best response when explaining technical concepts to Certkiller .com customers?

You should use acronyms to show the customer you are knowledgeable. ✘ You should avoid using acronyms at all costs. ✘ You should request the customer attend an outside training class. ✘ You should sit next to the Certkiller .com customer when explaining anything. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which of the following statements are TRUE when you are making an on-site service call to the Certkiller .com customers?

You should first convince the customer an upgrade to improve performance is required. ✘ You should first propose a solution to the problem. ✘ You should first ensure the customer is ready to work on the problem. ✘ You should first have the customer explain the symptoms. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You work as the network technician at Certkiller .com. A newly appointed Certkiller .com trainee wants to know the proper response to use when misbehaving youngsters are stopping you from completing your task. What would your response be?

You should talk to the child and ask that the child stop misbehaving. ✘ You should have the misbehaving child removed from the work area. ✘ You should insist the child be removed till your task is complete. ✘ You should ask the child's parent or guardian to remove the child from the work area. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which of the following statements are TRUE regarding language barriers between the technician and customer?

You should ignore the customer and continue your task. to learn the local language. ✘ You should make use of visual aids, hand gestures and attempt basic communication. ✘ You should abandon the site and inform the supervisor. ✘ You should request the supervisor appoint another technician. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You work as a network technician at Certkiller .com. A Certkiller .com user wants to know the proper cause of action when installing software for the customer and providing a copy of the software and the customer does not have a license for the program. What would your reply be?

You should immediately contact the Software Piracy division of the local law enforcement authorities. ✘ You should tell the customer to purchase legal software. ✘ You should let the customer know that using unlicensed software is against the law. ✘ You should refuse to install the program for the customer and inform the supervisor. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

You work as a network technician at Certkiller .com. A Certkiller .com user wants to know what safety considerations for the computer should be taken when relocating to another location. What would your reply be?

You should check that you have the proper power adapters for the location chosen. ✘ You should tell the user to sell the computer and purchase one there. ✘ You should make use of surge protection to ensure for the correct voltage. ✘ You should first check the voltage selector on the power supply for correct voltage. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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CompTIA-A+ IT Technician 2006 Set 13

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