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1.
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
2.
Which of the following network types uses telephone lines as its ONLY medium for connectivity?
3.
An email i s received from the user's bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe?
4.
A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?
5.
A user recently purchased a new wireless 802.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause?