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Detail Form
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1.
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
2.
Which of the following network types uses telephone lines as its ONLY medium for connectivity?
3.
An email i s received from the user's bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe?
4.
A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?
5.
A user recently purchased a new wireless 802.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause?
6.
A technician is installing BitLocker in Microsoft Vista, but the operating system gives an error stating the computer does not support BitLocker. Which of the following is MOST likely the cause?
7.
Which of the following is an alternate HTTP port that can be used commonly in business environments?
8.
Which of the following represents a valid APIPA address?
9.
A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used?
10.
A laptop with an integrated 802.11b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue?