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1.
A first level help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT?
2.
Which of the following IP addresses is in a class A range?
3.
Which of the following must be performed when installing a touch screen?
4.
Which of the following cable types is required for a BNC connector?
5.
A user reports that when trying to input data using a touch screen, items other than the ones being touched are displayed. Which of the following would be the FIRST action to take?
6.
Which of the following memory modules uses a 240-pin connector?
7.
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
8.
The most effective use of clusters on a hard drive is in which of the following file systems?
9.
Which of the following is the chipset used by the CPU to communicate with the system memory?
10.
A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed correctly?