A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST?
When servicing a printer, a technician touches the back of the printer and the computer at the same time and receives a voltage shock. The technician discovers that there is a 120 volt alternating current (AC) between the computer and the printer. Which of the following actions should the technician take?