CompTIA A+ Certification (JK0-801) Set 19

1.

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?

Inside the display bezel Second hard drive bay Above the PC card slot Under the keyboard

2.

A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:

DC jack Hard drive Cooling system Battery

3.

Which of the following typically cannot be upgraded in a laptop?

Video card Hard drive RAM Wireless card

4.

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?

"Please hold while I transfer you to the previous technician, so a proper solution can be met." "Please explain the issue and I will work to resolve it." "My supervisor is the appropriate person to speak with about your issue." "Let me help you to resolve this issue, since that technician does not know how to fix it."

5.

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?

"If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?" "Since video takes a large amount of bandwidth, management has implemented a policy to limit whateach user can download and watch." "A new application was introduced to help improve and manage the network. The video should appearonce you select continue on the message." "Are these video clips work related? What specific website are you trying to download the videos from?"

CompTIA A+ Certification (JK0-801) Set 19

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CompTIA A+ Certification (JK0-801) Set 19

Congratulations

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COMPANY

Products

OTHERS

Partner