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Detail Form
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1.
A technician working for a SOHO recently installed a computer tower inside a cabinet. Users report the
computer often shuts down due to overheating. Which of the following environmental impacts should have
been considered before determining the location of the computer tower to have avoided the overheating
issue?
2.
A technician needs to verify a set of patch cables in inventory are working properly. Which of the following
tools should the technician use?
3.
A departments multifunction printer just had a maintenance kit installed. When Joe prints the first page after
maintenance is performed, the page has random spots and blotches on the front and back. Which of the
following actions would BEST solve this?
4.
A technician is dispatched to repair a malware infection on a laptop. The user appears agitated and uneasy
about the technician working on the computer without supervision. Once the malware is mitigated the
technician discovers a hidden folder containing inappropriate materials. Which of the following would the
technician do FIRST?
5.
A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop
now has illegal material because of strange websites on his browsers home page. Joe brings the laptop to
the repair center. Which of the following should the technician do FIRST?
6.
A technician needs to move servers from the storage room. When it comes to personal safety, which of the
following should be performed?
7.
A user needs to secure a laptop to the desk during a trade show. Which of the following is the BEST
option?
8.
Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions
must be enabled on the laptop?
9.
Which of the following USB connector types can be commonly found on non-iOS mobile devices? (Select
TWO).
10.
Which of the following encryption methods will support a key of up to 256-bits?