1.
A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?
2.
Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?

 
3.
Which of the following commands is used to map a network drive?
4.
Which of the following BEST describes a method for installing an operating system across the network?
5.
Which of the following would be the BEST format for optical media?
6.
An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select?
7.
Which of the following commands may need to be run after a virus removal if the computer will not boot?
8.
A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?
9.
When configuring user accounts, which of the following should a technician perform?
10.
A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?