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Detail Form
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1.
A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following
should the technician do to fix the problem?
2.
A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-
boot failure?
3.
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of
the following documentation should the technician read to determine what the lights are indicating?
4.
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will
perform to resolve the laptop's issue?
5.
An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish
this?
6.
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this
issue?
7.
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back.
Which of the following will MOST likely correct this issue?
8.
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
9.
Which of the following utilities will display a listing of active IP ports on the computer being tested?
10.
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?