Cisco Unified Communications Contact Center Express Implementation(UCCX) Set 5

10 agents ✘ 50 agents ✘ 100 agents ✘ 300 agents ✔

Premium Cisco Unified Communications Manager packages ✘ Premium Cisco Unified Communications Manager Express packages ✘ Enhanced and Premium Cisco Unified Communications Manager packages ✘ Enhanced and Premium Cisco Unified Communications Manager and Unified Communications ManagerExpress packages ✔

The variable can be used to pass data to and from subflows. ✘ The value for that variable can be supplied via Application Configuration in Application Administration ✘ The value for that variable is defined by the calling application. ✘ The variable can be used in conditional steps. ✔ The variable can be used to pass data to and from VoiceXML applications. ✔

wrap-up data ✘ high availability ✘ preview outbound dialer ✘ barge-in on Cisco Supervisor Desktop ✔

to release memory held by the prompt variable ✘ to clear the value of the menu choice before the prompt is played ✘ to prevent the previous value from being used again on the menu choice ✘ to prevent the caller from entering a menu choice before the prompt has played ✔

Datastore Control Center ✘ Alarm and Trace Configuration ✘ Custom File Configuration ✘ Control Center ✔

120 seats with 30 outbound seats ✘ 150 seats with 30 outbound seats ✘ 180 seats with 30 outbound seats ✘ 250 seats with 30 outbound seats ✔

150 ✘ 200 ✘ 300 ✘ varies based on the number of expansion servers ✔ varies based on the number of configured applications ✔

two servers ✘ three servers ✘ four servers ✘ five servers ✔ six servers ✔

Menu ✘ Get Digit String ✘ Get Call Contact Info ✘ Extended Get Digit String ✔