The Acme Corporation is experiencing poor, choppy audio quality on voice calls placed across their WAN link to and from Madison. What can be done to the Location parameter for Madison to help alleviate this problem?
You have two clusters with six Cisco Unified CallManager systems in each. How many ICTs must be configured to provide full server redundancy if a gatekeeper is present in the network?
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?