Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Set 1

1.

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

Cluster Manager System Application Agent Cisco DB Cisco Tomcat Cisco Dirsync

2.

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

dbagent opcs ccagent mds

3.

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

100 ms, 3 heartbeats 100 ms, 5 heartbeats 400 ms, 3 heartbeats 400 ms, 5 heartbeats The heartbeat interval and maximum missed heartbeats settings can be customized by a systemadministrator

4.

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date. The routers exchange historical data to keep themselves up to date and each router keeps its localHDS-DDS up to date. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date. Each side synchronized its data from the logger using SQL replication.

5.

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

Cisco Unified ICM call router and logger Cisco Unified ICM call router and administrative workstation Cisco Unified ICM call router and peripheral gateway administrative workstation and HDS-DDS

6.

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

The system stops routing calls because it cannot function without a private network. The private network data is rerouted automatically over the visible network. Both call routers go active and attempt to split the system until the private network is restored. The system continues to operate but with only one call router in simplex mode.

7.

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheralgateway install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheralgateway install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

8.

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

Time zone was changed. Primary NTP server was changed. Hostname was changed. Number of historical reports exceeded the system limits. Cisco Unified Intelligence Center Publisher is not in service.

9.

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), addreason code to team in Cisco Finesse. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in CiscoFinesse. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

10.

Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

A total of 100 sign-out reason codes and not ready reason codes. 50 sign-out reason codes and 50 not ready reason codes for a total of 100. 100 sign-out reason codes and 100 not ready reason codes for a total of 200. There is no limit. You can assign as many team-based reason codes as you like.

Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Set 1

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Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise Set 1

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