Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques

1.

Which option is a governance approach for a project?

a process for approving changes an annual strategy planning session informal surveys a job description for network architect

2.

Which option describes what a change leader is responsible for?

telling people how they should do their work assigning key people to be role models planning to fill open jobs deciding how to give out favors

3.

Which option is part of a communication plan?

name and department number of email recipients frequency and method to distribute status information reporting structure for a department rating of support

4.

Which option describes a reason to document the benefits and risks expected from a business case?

to have a basis for the project manager's performance rating to have a consistent basis for judging the effectiveness of a solution so that everyone has common understanding of problems that are likely to occur with the first release to give the project sponsor a basis to support additional funding for deployment on a larger scale

5.

Which action is a recommended way to capture concerns about benefits?

Ask people their opinion in a large group meeting. Conduct a focus group with people who are close to the plan and who know the business area. Watch a user who is trying to do her job. Include a question in the company employee satisfaction survey.

6.

You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?

The users have not been trained to capture before and after data points. Transaction volumes are 5% different than expected. The system is in a pilot stage. The infrastructure has not been in production mode for at least 3 months.

7.

You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?

A network upgrade is in the planning stage. Users are in transition from three old systems and technologies where measurements from old to new processes are unreliable. The solution requirements do not include analytics, so measuring results is out of scope. The RFID chip and sensor technology is old and an upgrade is planned for next year.

8.

Which statement about PEST analysis is true?

Political aspects can be identified easily through surveys. Economic and social implications are relevant only with the public sector. A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation. A PEST analysis often can be related directly to specific findings from the operating process analysis.

9.

Which statement describes when it is a good time to apply a "use case"?

You must identify how many transactions should be included in a system test cycle. You must understand the major process steps a customer wants for collaboration among its sales force personnel. You must identify the network capacity required by a new Cisco TelePresence system. You must estimate a company's cash flow impacts from upgrading security software to the latest version.

10.

Which step is important when you define pain points for a multidepartment business initiative?

Prioritize needs and opportunities across the full scope of the departments. Ask each department to rate their priorities on a 1-10 scale of importance. Use a survey to gain feedback on service-level expectations for network infrastructure. Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.

Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques

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