Cisco CRMI CRM Express Integration Set 1

Question - 15 Maximum mark : - 28

Home
All Exams
Cisco CRMI CRM Express Integration Online Practice Exams
Cisco CRMI CRM Express Integration Set 1

Select the answer that best describes the role of Microsoft CRM within the solution.

functions as the call queuing and call routing component to perform screen pops ✘ acts as the interface and data store for the customer records database ✘ performs automatic lookups of the Caller ID information sent directly from the Cisco CallManager Expressto the Microsoft CRM server ✘ functions as the TAPI listener to receive new call information from Cisco CallManager Express ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?

You cannot Click to Dial if there is more than one phone number listed for the Microsoft CRM customer contact record. ✘ The Cisco CRM Communications Connector pops a small GUI which asks you to choose which phonenumber you wish to call. ✘ You select which phone number is the primary phone number for the contact; that number is the one that iscalled. ✘ The Cisco CRM Communications Connector Click to Dial feature works only with the listed business phonenumber field. ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?

Transaction Tracking Response API (TTR) ✘ Java Telephony Programming Interface (JTAPI) ✘ Cisco CallManager Express uses TAPI Lite, leveraging the TAPI service provider integrated into Cisco IOS ✘ Cisco CallManager Express uses Extended Markup Telephony Integration (EMTI) ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Select the answer that best describes the business benefits provided by the Screen Pop feature.

saves the user time when an inbound or outbound call is placed or received by automatically popping the customer service record of the employee who owns the customer case ✘ automatically pops configured telemarketing scripts which allows the employee to up-sell the customer onthe latest products ✘ saves the user time when an inbound or outbound call is placed or received, by automatically popping thecustomer record and phone call record on the user's screen ✘ improves customer service by automatically popping the customers last e-mail to the Microsoft CRM user ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Select the answer that best describes the business benefits provided by the Call Information Capture feature.

captures the name of the customer from the caller ID information sent from the phone company and records it into the phone call activity record, saving the user time and eliminating incorrect entry of call information ✘ accurately records call information into a phone call activity record, saving the user time and eliminatingincorrect entry of call information ✘ reduces the cost of the solution to the business by automatically capturing call information and alerting thebusiness owner when employees abuse the phone system ✘ increases revenue to the business by allowing the customer account record to be popped on the IP phonedisplay ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

What is stored in the CRM Services Relative URL directory?

Microsoft CRM customer records ✘ call detail records used for tracking the duration of calls ✘ files associated with the Cisco CRM Communications Connector client GUI ✘ extended services configuration files ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

How do you configure the Cisco CRM Communications Connector to recognize internal extensions?

Do nothing; it recognizes internal extensions automatically. ✘ Use the extension configuration wizard. ✘ Use the Administration Configuration utility on the server to select enable extension processing and enterthe number of digits for internal extensions. ✘ Use the Administration Configuration utility on the client to select enable extension processing and enter thenumber of digits for internal extensions. ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Select the answer that correctly describes how a user associates an incoming call with an existing customer record if the caller's phone number is not associated with the Microsoft CRM customer contact record.

The Cisco CRM Communications Connector software cannot associate an incoming call with an existing customer record if the caller's phone number is not associated with a Microsoft CRM customer contact record. ✘ Enter the name of the customer in the Find Customer field of the Cisco CRM Communications ConnectorGUI and click Find. Then click on the customer name to associate the caller with an existing customer record. ✘ Enter the name of the customer in the search field of the Cisco CRM Communications Connector client GUIand click the Search button. Then click the Create New Phone Call Record icon. ✘ The Cisco CRM Communications Connector software uses an interactive voice response solution toassociate an incoming call with an existing customer record. ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Select the answer that best describes where you would configure the IP address of the CRM server within the Cisco CRM Communications Connector software.

on the CRM tab within the Cisco CRM Communications Connector software ✘ in the system.config file contained in the Connector directory ✘ in the IP address field on the TAPI tab ✘ in the System Configuration tab ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

Where do you configure the user preference Automatically Pop Customer Record and New Activity Record on Unique Match?

in the globalconfig.xml file by setting the Auto-Pop setting to True ✘ in the clientconfig.cfg file ✘ in the isv.config file ✘ on the Other tab within the Cisco CRM Communications Connector client software ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Prev Next

Congratulations

you have successfully completed the test

Back to Question View Result

Detail Form

We will send your result on your email id and phone no. please fill detail

Name

Email ID Note: Report will be send to the above Email ID

Phone No

Cisco CRMI CRM Express Integration Set 1

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner