Cisco CRMAM CRM Express for Account Managers Set 1

provides complete call accounting solution to customer ✘ provides call routing of calls to correct agents ✘ gives user duration of calls in e-mail ✘ provides customers with accurate charge-back billing data ✔

customers who use Microsoft CRM customers who use all Unix Servers customers with Cisco IP Communications deployed customers who do not need new telephony solutions

a customer who has Microsoft Exchange or Windows Server already deployed ✘ a customer using IBM Lotus Notes for e-m ail ✘ customer who has invested in a non Microsft CRM Solution ✘ a customer who does not use computers or technology ✔

auto-dials calls using XML feature on Cisco IP phones ✘ listens to e-mail using Microsfot Outlook ✘ can auto-dial a phone call using a mouse from within a contact record ✘ auto-creates new contact records ✔

integrates with any telephony system ✘ provides Unified Messaging features ✘ CRM communications Connector is very easy to install and configure ✘ Cisco charges thousands of dollars for the communications connector ✔

90 days ✘ one year ✘ two years ✘ three years ✔

Cisco CallManager Express TSP Windows PC with CRM client Cisco CallManager Express Enables Cisco Router Microsoft ExchangeServer CRM Server

Call Center product routing calls to telephone agents or sales people ✘ field service or customer tracking ✘ telephone systems ✘ automated sales training tool ✔

Oct-2025 ✘ 10-100 ✘ 50-150 ✘ 75-150 ✔

contact the Microsoft Certified reseller to access Communications Connector download software page ✘ request software by contacting Cisco TAC ✘ purchase new Cisco CRM Communications Connector application license ✘ contact Cisco reseller to access Communications Connector download software page. ✔