1.
What is the user associated with when you install a SoftPhone?
2.
A CCM administrator tested BAT on just a lab phone. After performing a phone button template update, the administrator called TAC to complain that the new button template would not appear. What is the most likely problem?
3.
Which Microsoft tool is the Cisco-approved way to create BAT .CSV files?
4.
What needs to be checked on the user configuration page to allow a user to use the Cisco IP Soft Phone application?
5.
When an IP Phone says "Configuring CM List", what is wrong?
6.
When does an IP Phone receive the ring tones on the phone?
7.
Which network protocols does an IP Phone use to communicate?
8.
Where is the setup found for personal address books?
9.
What tool should be used to stop or restart services on a Cisco CallManager server?
10.
A user reports poor quality on voice calls and is instructed to select the QRT softkey. How can you access the information generated by this call?