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Detail Form
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1.
How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent is engaged in a call that is being silently monitored and recorded?
2.
Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?
3.
Which statement describes DTMF processing on Cisco Unified Contact Center Express with supported SIP-based agent IP phones that are registered to Cisco Unified Communications
Manager?
Manager?
4.
Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that are registered to Cisco Unified Communications Manager?
5.
Which statement about high availability for XMPP federation in Cisco IM and Presence is true?
6.
Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to deliver enterprise-class instant messaging services?
7.
Which protocol that is used between Cisco IM and Presence and Cisco Unified Communications Manager is responsible for the exchange of phone state presence information?
8.
Which statement describes the external database requirement for the Cisco IM and Presence permanent group chat feature?
9.
Which external database software is required for the Cisco IM and Presence compliance feature?
10.
Two Jabber clients are unable to pass instant messages between each other. What is the appropriate next step?