Cisco CCIE SP Operations Written Set 1

What information should you include when a fault management system autogenerates an incident ticket to ensure that the correct support team is assigned to the ticket?

A service provider offers video services on its DSL network. This service provider has multiple multicast- enabled edge routers that are connecting to its DSLAMs. Video is being delivered both as unicast and
multicast. An operations engineer is faced with a troubleshooting scenario where the engineer wants to query a large number of edge routers to ensure that they have PIM neighbor relationship with upstream routers. The
operations engineer also wants to check that one or more of the edge routers are IGMP queriers on the interfaces that are connecting to DSLAMs. These tasks need to be accomplished without logging into each of
the edge routers. Assume that the entire network is part of the same IGP and PIM topology.
Which Cisco IOS show command or utility will achieve the needs of the operations engineer?

A rollout plan from engineering has been sent to the NOC for review. The plan approves deployment of a new router model at the customer premises for all new service activations. The certification lab has fully tested the
new router and found no issues. As a NOC engineer, you review the plan for completeness. An item is missing from the plan to deploy the new routers.
Which missing item should be your biggest concern?

You are working for a large service provider. The engineering team requested that new SIP-600 cards be rolled out in all 7600 Series Routers in the network. The current certified Cisco IOS release for these routers is 12.2
(18)SXF8. You realize that the Cisco IOS Software must be upgraded to support the new SIP-600 cards, but engineering has not specified an upgrade. The engineering team confirms this need and informs you that the
certification lab has begun testing Cisco IOS Release 12.2(33)SRD for this purpose and has not encountered any problems yet.
How should you proceed?

Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that require a response or action. According to ITIL

An ISP has an IP/MPLS core network. Recently, after replacing low-capacity routers with two Cisco Carrier Routing System routers, customer has complained about reduced application performance (slow website access). What is the most likely cause for this issue?

An ISP operates a network that provides VPN service to enterprise customers. The customer uses an MPLS network that is designed with redundant equal cost paths in the core. An enterprise customer reported an
increased latency and drop rate for some traffic flows from site A to site B. The enterprise customer is connected to PE-A at site A and PE-B at site B.
If the latency problem is caused by a congested link in the core along a path from site A to site B, which of the following statements is correct?

A network operations engineer of company ABC is responsible for the operations and maintenance aspects of the MPLS backbone. The MPLS backbone is built by using MPLS- capable routers that are connected with Gigabit Ethernet and POS interfaces. A complaint was received about the lack of connectivity between two sites of the end customer of the ABC company. This customer relies on the availability of the MPLS label-switched path that is provided by the backbone network of company ABC. The operations engineer quickly determined that the MPLS label entries for certain prefixes provided by LDP were missing on one of the provider edge routers that connected to the customer router. The operations engineer also determined that the LDP session of the PE router was down with some of its neighbors in the backbone. Which three of the following statements represent valid considerations for further troubleshooting? (Choose three.)

According to ITIL

According to ITIL