Cisco Applying Cisco Specialized Business Value Analysis Set 1

1.

Which is the recommended approach or activity for extending requirements analysis?

Communications planning Business case development Five whys technique Personal elevator pitch

2.

Which is an example of 'solution benefits described in business terms'?

A network upgrade can reduce outages by 10-15% By using remote experts during selling, the customer can add $10M to quarterly revenue IT staff can be redeployed to projects delayed due to resource constraints A new security policy can reduce risk of a cyber attack on the company's network infrastructure

3.

You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

Present only the ideas which require the IT manager to seek new budgets / funding Present ideas which are aligned to the customer's strategy and are realistic to implement For all recommendations, include a request of funding to conduct a deeper analysis of benefits Recommendations involving process changes should be presented by the IT manager or another internal employee

4.

What relieves a customer's pain points and directly enables business results?

An IT solution aligned to customer needs Analysis of a customer's value chain Cisco Validated Designs Industry best practice Business Model Canvas

5.

Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

Focus group with a team of customer executives Benchmark study Analyze win rates for the past 10 proposals you made to the company Business Motivation Model

6.

Which is the preferred aid to help you structure discovery meetings with customers?

IT cost analysis Business case for the last two proposals An article with a checklist showing advantages of your product vs. competitors

7.

What should a business case executive summary contain?

Contractual terms of a maintenance agreement Rationale for choosing a model of network hardware Overall intent behind solutions and a statement of benefits and costs Name of customer manager recommended to be accountable for delivering business case results

8.

Which of the following should you do when defining assumptions?

Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption. Identify the data or decisions which could raise the likelihood that the statement comes true. Ensure each assumption about a business benefit clearly ties with a single IT capability. Identify only those items which relate to the first phase of an implementation.

9.

What is an example of a financial benefit?

A result that is more important to Senior Executives than mid-level managers. Estimates of value for which the customer finance executive has given you written evidence of agreement. The highest priority impacts available to customers from implementing an IT solution. Estimates of monetary value which the customer could realize after paying for the solution costs.

10.

Which piece of data should give you insight into a top executive stakeholder's business priorities?

The number of people in their organization List of programs for which the executive sits on a steering committee Background on the executive's personal interests Names of system integrators on the company's pre-authorized vendor list

Cisco Applying Cisco Specialized Business Value Analysis Set 1

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Cisco Applying Cisco Specialized Business Value Analysis Set 1

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