BlackBerry 10 Support Specialist

1.

What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

Copying media and files Wi-Fi sharing Bluetooth connections Blocking USB connections

2.

What can be pushed by the BlackBerry Device Service (BDS) which will configure and automate the work email setting on the BlackBerry Tablet/smartphone?

An IT policy rule Software Configuration An email profile Outlook for Blackberry Tabled smartphone

3.

Which of the following is a valid way to delete user installed applications?

Tap and hold on any application on the home screen to be able to delete or move an application. Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications. Use the BlackBerry Link to delete applications using the Wi-Fi link. Use the BlackBerry Desktop Manager to delete applications.

4.

A user is unable to delete an application. What steps must be followed?

Click on the trash icon, in accounts. Hold the screen, then click the Trash icon Go to Options-> Security-> Application permissions. Hold the screen, then click on any icon.

5.

What is expected when the number of license seats is exceeded and the grace period is over?

The smartphone/tabletwill be activated but with a warning. Only limited functionality is enabled. The last activated smartphoneyTablet is de-activated. New activations will be blocked.

6.

Where would a new user look to swap the SIM on a BlackBerry Device?

Side ports SD card Beneath the battery cover Bottom of device

7.

What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident
number as the subject line. Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address andincident number on the Create page. Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incidentnumber on the Retrieve Logs page. Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerryLog Submission Site

8.

What is BlackBerry Protect used for?

To backup PIM information and manage devices To backup/restore and issue remote admin commands To encrypt the device data remotely To manage the user's device and provide additional message service

9.

What is the list of email retrieval methods that are natively supported on BlackBerry 10 (BB10)?

ActiveSync, IMAP, CalDAV IMAP. POP. SMTP ActiveSync. IMAP, POP ActiveSync. IMAP. POP, CalDAV, CardDAV

10.

What Hardware ports are available on a BlackBerry 10 (BB10) device?

HDMI. USB, 3.5 mm Audio Jack Serial. USB Parallel, Serial. 3.5 mm Audio Jack HDMI, Parallel, Serial ports

BlackBerry 10 Support Specialist

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BlackBerry 10 Support Specialist

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