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Detail Form
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1.
Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?
2.
A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?
3.
Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?
4.
The user is able to use the video chat application from home but not from their work location. What could the problem be?
5.
A user receives a new BlackBerry and can no longer use the Hands Free option in their car. Which of the following connections would allow this user to connect a BlackBerry to the software in a car?
6.
What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?
7.
How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?
8.
What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
9.
Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?
10.
Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?