BlackBerry 10 Support Specialist Set 1

1.

How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

The Wi-Fi profile will have a lock icon next to it. The Wi-Fi profile will have a briefcase icon next to it. There is no way for a user to tell which profiles have been pushed. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.

2.

A user is unable to login to ActiveSync after activating. What credentials are needed in a Lotus Notes environment?

Windows Authentication password BlackBerry device password Internet ID password Kerberos password

3.

Direct access to demos of the swipe gestures can be done through which one of the following?

Settings Setup Help Options

4.

What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

Answer a phone call Launch an application (shortcut key) Power on/off the device Adjust the Volume up/down

5.

When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data. Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred. Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth. In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.

6.

A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

The mobile network radio is not enabled and account is not provisioned. The device radio is not enabled and provisioned. The airport mode is not enabled. The NFC radio is not enabled.

7.

When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display. The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display theadditional. Swipe left to right to reveal the additional Active Screen. The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additionalrunning applications. The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additionalapplications to be shown.

8.

When a user tries to delete an application, there is no trash bin icon. What type of application is this?

Third-Party BlackBerry Application Core BlackBerry 7 (BB7) application Enterprise Java application Core BlackBerry 10 (BB10) application

9.

When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

Open Help, select Home, swipe down from the bezel and select Supportfrom the panel Open Help, select Support and then select the newty available Create Report on the bottom panel. Open Help, select Support, swipe down from the bezel and select Create Report from the top panel. Open Help, select Support and select Log Submission from the List.

10.

Which of the following would cause a new sent message to have a clock instead of a check mark?

An incorrect recipient email address was included The email message was filed The email message was saved as a draft The Wi-Fi or cellular radios are not connected to the network

BlackBerry 10 Support Specialist Set 1

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BlackBerry 10 Support Specialist Set 1

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