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Detail Form
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1.
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be
expected of them?
2.
Which one of the following do major incidents require?
3.
Which process includes business, service and component sub-processes?
4.
Which one of the following is an objective of release and deployment management?
5.
Which one of the following does service metrics measure?
6.
Which one of the following is the BEST definition of reliability?
7.
Which one of the following statements is CORRECT?
8.
Which process is responsible for discussing reports with customers showing whether services have met their targets?
9.
Which one of the following can help determine the level of impact of a problem?
10.
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations