The following is a list of statements concerning investigation techniques
a. Questionnaires are an effective way of developing rapport with the business users.
b. Workshops are an effective way of obtaining user buy-in and acceptance.
c. Protocol analysis involves following a user for a period to find out what they do.
d. Scenarios can be used as an effective basis for the development of prototypes.
Which of the following is correct?
A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues.
What would this be classified as in a cost-benefit analysis?