Avaya Workforce Optimization Select Implementation and Support

Plans ✘ Evaluate > My Assignments ✘ Adhoc Evaluations ✘ View Evaluations ✔ Distribution Pool ✔

all browsers but not Windows applications ✘ only the Internet Explorer browser ✘ only the Chrome browser ✘ all Windows applications and browsers ✔

View the Evaluations. ✘ Assign them via coaching. ✘ Assign them from library interface. ✘ Associate course/quiz to a response. ✔

Company Admin ✘ System Admin ✘ Superuser ✘ App Admin ✔

by creating a custom evaluation type ✘ by associating a custom evaluation type, while evaluating the interaction ✘ by selecting 'Normal' as the evaluation type, while evaluating an interaction ✘ by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating ✔

Create and give access to a custom group. ✘ Create a custom group. ✘ Give access to the supervisor group. ✘ Modify the role hierarchy so that all the employees report to the user. ✔

Asset Management, 2 ✘ AWFOS, 1 ✘ Tenant Administration, 1 ✘ System Configuration, 2 ✔

Evaluation Summary ✘ Evaluation Details ✘ Evaluation Trend ✘ AHT Trend ✔

Evaluate > My Assignments ✘ Calibrations ✘ View Evaluations ✘ Evaluate > Adhoc Evaluations ✔

Notifications ✘ Log Manager ✘ Alert Manager ✘ Asset details in Tenant Administration ✔