A customer is unable to login to a specific Equinox Virtual Meeting Room (example, John Doe) from Avaya Equinox Thick Clients and Web Clients. While troubleshooting the problem they have found the following error message in the traceSM. 503 Service Unavailable, Reason: "NoDefaultMCUService" What can be interpreted from the above log entry to find the solution?
A customer is trying to connect Jane Doe using Web Client from a public network. The attempt shows "Connecting" and it never goes to Ready Status. While troubleshooting this issue using traceSBC the customer notices that the TLS handshake is never reaching AAWG. They suspect a problem with the reverse proxy configuration of AAWG on SBC. They have retrieved the tracing message: What can you conclude from analyzing the trace message?
A customer is not able to login to AMM Webpage. The browser displays the error message: "Service Unavailable". The customer uses the domain name lab.trn.avaya.com for their Equinox Solution. When the customer analyzed the Catalina log file they found the following log entry when they tried to login. What can be interpreted from the above log entry to find the resolution?
A customer is unable to login to their own Equinox Virtual Meeting Room using Bill Evans from Avaya Equinox Thick Client. The customer is able to login to other Virtual Meeting Rooms using Bill Evans from Avaya Equinox Thick Client. When they traced the Equinox Management iVIEW.log they observed the following error message. Which reason is a valid reason for this problem?
A customer can login to Equinox Web Client successfully but they cannot make or receive calls. The customer tried to call one of their Thick Client and received "Failed INTERNAL_ERROR" on this Web Client. While troubleshooting they find the following error message on the AAMS monitoring active sessions. ICE Trace [135.60.134.xx:6200 ->136.60.135.xx:3478] ALLOCATE-REQUEST Failed Which reason is a valid reason for this problem?
Avaya Equinox Clients require a Communication Manager Endpoint Profile to use video capabilities during the calls. Which option is mandatory for the Clients to use video?