Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)

1.

Avaya Contact Center Solutions for IP Office including Avaya IP Office Contact Center and Avaya Contact Center Select are solutions optimized for IP Office software.

1

2.

The Avaya Midmarket portfolio was created for midsize businesses because of which of the following reasons.

Current offers in the Customer Experience Management (former Contact Center) space were too complex and too expensive for some midsize businesses. Current offers in the Customer Experience Management (former Contact Center) space had no blending of inbound, outbound, and multichannel workflows. Current offers in the Customer Experience Management (former Contact Center) O space had full featured multichannel solutions which were of no interest tomidsize businesses. Current offers in the Customer Experience Management (former Contact Center) space had too few deployment options that midsize businesses were lookingfor.

3.

Identify the maximum number of configured agents for all channels on Avaya Contact Center Select.

100 500 1000
3000

4.

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which is the scenario depicted in the diagram shown here?

Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution Agent works from home using their "Non Avaya" Phone as their audio device Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure Solution

5.

Which are capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

Outbound calling campaigns Home worker agents Customer satisfaction surveys Call recording Multimedia agents

6.

Which of the following describes the Avaya Contact Center Select (ACCS) Synchronization Service?

An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts A graphical flowchart application to define workflow for all media types in ACCS The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools A GUI based applications that allows the installer craftsperson to capture customer specific deployment information and then complete the installation and commissioning of ACCS

7.

Avaya Contact Center Select (ACCS) currently supports High Availability.

1 Screen recording of agent workstation Agents Date and Time

8.

Identify the number of standard report template that are available for Avaya Contact Center Select historical reporting. (Click and drag the correct option to the spacebelow.)

27 97 57 37

9.

Which are features of the Avaya Contact Center Select (ACCS) Workflow Designer? (Select four.)

Integrated documentation creation Simulated flows in a simulator Out-of-the-box flows Integrated administration Pre-defined ACCS templates

10.

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Synchronization Service addresses?

Deliver a single management and administration point for contact center users Deliver a contact center application that is quick and simple to install with minimal user steps Manage and balance the workload of the agents in the contact center Enable the consistent handling of multiple contacts Add supervisors and agents

Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)

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Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)

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