Avaya Call Center Elite Implementation and Maintenance

What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the customer use to track their defined call types?

Which vector object can replace the Time of Day (TOD) global Vector Variable?
 

The first administered extensions in the hunt-group screen is usually serving a call, and is often referred to as hot seat. What is the name of this call distribution method?

A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

Improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check id site can accept a call and has an agent available. You only want to Interflow calls that are at the top two positions of the queue. Which command would be entered in the vector to accomplish this?

A customer wants to routinely monitor their vectors for unexpected results. How would they monitor their results?

While configuring a vector using the best Service Routing feature, the installer was not able to use the consider location command. Why did the installer encounter this feature?

When planning a call center implementation, what is the Agent Skills Worksheet used for?

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed best. Which licensed feature must be activated to accomplish this?