Avaya Call Center Elite and Call Center Elite Multichannel Implementation

1.

A customer with Avaya Aura

Elite Multichannel Control Panel Application Management Services Elite Multichannel Desktop Configuration Manager

2.

A customer with Avaya Aura

Media Director Task Director License Director Application Management Director

3.

Which database does the Elite Multichannel Reporting application use to store tasks?

The ASMedia Store database The ASMSDataX database The ASMSControl database The ASContact database

4.

A customer wants to change the properties of an application. Which server would the customer use to communicate with the Central repository for all the applications?

the Media Server the Configuration Server the Call Routing Server the XML Server

5.

The configuration server manager adds agents and supervisors to the Avaya Aura

ASContact database ASMS Control database ASMSDataX database ACS database

6.

What is required for a customer to create an ASMSControl database?

access to the Control Panel; a login for the SQL server where the new database will reside access to the XML Server; a login to the SQL server where the new database will reside access to Application Management Director; a login to the Development Server where the new database will reside access to Elite Multichannel Desktop with a supervisor plug-in; a login to the Development Server where the new database will reside

7.

A customer with Avaya Aura

Build a single department configuration, assign user to it, and modify the profile for each user Build an application template for each department, then assign users to the template based on the department the user is in Build an application template for each user, and assign the user to that template Build a new configuration that associates every computer to the profile, and then assign all the users to it

8.

Where is the Web Chat Gateway installed?

in the Database Server where the Simple Messaging Media Store is installed on the Elite Multichannel Server where the Simple Messaging Media Store is installed in the Communication Manager Server where the Simple Messaging Media Store is installed in the Interaction Data Service Server where the Simple Messaging Media Store is installed

9.

A call center agent in the Avaya Aura

Media Director Elite Multichannel Desktop Call Routing Server Voice Media Store

10.

A customer with Avaya Aura

the AES the XML server the Voice Media Store the Media Director

Avaya Call Center Elite and Call Center Elite Multichannel Implementation

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

Avaya Call Center Elite and Call Center Elite Multichannel Implementation

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner