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1.
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?
2.
With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?
3.
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
4.
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
5.
Customers need to use the extensions 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
6.
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
7.
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
8.
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura
9.
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services. Which statement describes additional benefits the customer can receive by using AES?
10.
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about scenario?