Avaya-Avaya Aura Contact Centre Maintenance & Troubleshooting Exam

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?

At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s. Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?

Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedure to Create a Certificate Store, once the store is created is also created. A characteristic of this certificate is that it contains__________.

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system. What are the symptoms of this problem that you experience?

Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

When initiating a simple SIP call, the SIP architecture uses an INVIII method message. Which two fields would you examine to determine that an INVITE message was initiated when tracing a SIP call?

In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server. What is used to install QFE patches on the Avaya MS?

You are unable to access the Communication Control Toolkit (CCT) Web Administration tool. When you click on the link in Contact Center Manager Administration (CCMA), your Web browser displays the message "Internet Explorer cannot display the webpage." What should you do next to begin troubleshooting the issue?