Avaya Aura Experience Portal with POM Implementation and Maintenance

1.

What acts as the control center for all H.323 VoIP interactions in the Avaya Aura

the gatekeeper on the Communication Manager the gatekeeper on the Session Manager the proxy server on the Communication Manager the proxy server on the Session Manager

2.

A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?

You need to ensure POM has the right privileges to access the database. You need to enter the IP address of the database server for POM to be able to connect to it. You need to set the TCP-port number of the database server for POM to be able to connect to it. You need to ensure the database server has the right privileges to access the POM server.

3.

In Global configuration the retry interval for nailing can be defined. Which statement describes nailing?

It is the selection of contact from the contact list. It is the assignment of an agent to a campaign. It is the assignment of an agent to a contact from the contact list. It is the choice of a contact from a contact list.

4.

When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura

the primary EPM server an auxiliary EPM server the remote application server a Media Processing Platform (MPP) server

5.

When defining SMS browser settings, the number of threads can be defined. Which statement describes the term thread?

Threads are multi-media messages. The thread defines the fetch time out. Threads are parallel processes that fetch data from the SMS server. Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.

6.

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura

Auxiliary EPM Media Processing Platform Primary EPM Speech server

7.

Which statement describes Agent blending?

Agent blending is the process of acquiring an agent for a job in a campaign. Agent blending is the process of releasing agents from outbound jobs, if they are not needed for a campaign to which they have been assigned. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicingoutbound when possible. Agent blending is the process of acquiring agents when an outbound service level is at risk.

8.

Which Avaya Aura

email server Application Interface Web Service Orchestration Designer Email Processor

9.

A new Avaya Aura

Alarm Codes EPM Servers MPP Servers VoIP Connections

10.

Which statement is true with respect to the setup of Proactive Outreach Manager (POM) zones?

An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone. One campaign can run simultaneously in multiple zones on a system. Licenses are automatically moved between zones if needed. POM servers cannot be moved between zones.

Avaya Aura Experience Portal with POM Implementation and Maintenance

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Avaya Aura Experience Portal with POM Implementation and Maintenance

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