Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

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Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer. What are the minimum hardware specifications for a customer supplied AAEP server machine?

dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex ✘ single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex ✘ dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex ✘ dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file: CmpMgtService.out @2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 #### Which step must you take to correct the issues and continue with this procedure?

Login to Experience Portal Manager (EPM) using a user with an assigned role of Administration and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled
and not locked.

✘

Login to EPM using a user with an assigned role of Administration and ensure that the Outcall User name administered in POM Configuration > POM Server >Outbound Settings > voice Server link has the assigned role of Web Services.

✘

Login to EPM using a user with an assigned role of Administration ensure that the Outcall U Name and Password administered in System Configuration >VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.

✘

Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POMServer > Outbound Settings > Voice server link contains a valid password and is not locked.

✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds. When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill. What would happen next?

ICR Core performs polling and updates the cache. II then provides routine) information to this call. ✘ ICR Core provides routing information from the cache. It then performs polling and updates the cache. ✘ IRC Core will not perform polling. It provides routing information from the cache. ✘ ICR Core performs polling and provides routing information, but the cache is not updated. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center. What needs to be done while configuring Skill and Vector Directory Number (VDN)?

On the Skill configuration page, configure the Agent Strategy as Preferred location. On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center. ✘ On the Skill configuration page, configure the Agent Strategy as UCD-MIA. On the VDN configuration page, set a higher Adjust By value for the VDN on theChicago call center compared to the Adjust By value for the VDN on Denver call center. ✘ On the Skill configuration page, configure the Agent Strategy as Preferred Location. On the VDN configuration page, set a higher Adjust By value for the VDNon the Denver call center compared to the Adjust By value for the VDN on the Chicago call center. ✘ On the Skill configuration page, configure the Agent Strategy as UCD-MIA. On the VDN configuration page, set a higher Adjust By value for the VDN on theDenver call center compared to the Adjust By value for the VDN on the Chicago call center. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

http://support.avaya.com ✘ http://www.oracle.com ✘ The Experience Portal DVD ✘ The Oracle JDBC driver is installed automatically ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //: / runtimeconfig), you receive the following error: org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?

Re-install the runtimeconfig.war file. ✘ Make sure the runtime support files are installed in the correct location. ✘ Restart Avaya Aura Experience Portal. ✘ Check that the Web License Manager (WebLM) is running. If not start WebLM. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

Red Hat Enterprise Linux Server 6.0 (x86) ✘ Red Hat Enterprise Linux Server 6.0 (x86_64) ✘ Red Hat Enterprise Linux Server 6.1 (x86) ✘ Red Hat Enterprise Linux Server 6.1 (x86_64) ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have installed an application that uses the VoiceXML tag, but you What should you do to fix the problem?

On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags. ✘ On the Report Data Configuration page of the EPM, enable Periodic Download. ✘ On the Change Application page of the EPM, enable Allow VoiceXML Log Tag. ✘ Start your Media Processing Platform (MPP) servers. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports ✘ the Maximum Outbound Ports ✘ the SMS and Email Connections ✘ the Email Connections and the Maximum Outbound Ports ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running ✘ You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running ✘ You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running ✘ You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

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