Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

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Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

the primary EPM server ✘ an auxiliary EPM server ✘ the remote application server ✘ a Media Processing Platform (MPP) server ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which statement about user permissions is true?

When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited. ✘ When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited. ✘ When logged in as admin user, only global information can be seen and edited. ✘ When logged in as org user, only the information for the organization to which we belong can be seen and edited. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?

At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in
the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server. ✘ At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is inthe format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server. ✘ At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is ✘ At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server. Which step must you take to correct the issues and continue with this procedure?

The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and
run psql VoicePortal; alter user Postgres password password; \q ✘ The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and eitherreplace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password. ✘ The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run service Postgres ql start ✘ The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace itwith a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

Network Address (VoIP) ✘ Host Address ✘ Network Address (MRCP) ✘ Network Address (AppSvr) ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages. Which statement is true?

Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal. ✘ Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported andwill not impact AAEP operatic upgrades at a later date. ✘ Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will notimpact AAEP operations or upgrades at a later date. ✘ You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed.In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an
AAEP system to come back online after a reboot. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

the Campaign Strategy ✘ the POM Campaign Director ✘ the Priority of the Campaign ✘ the POM Campaign Manager ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles a call arriving in the system?

The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the
Walt Treatment Application (WTA) and routes the call. ✘ The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error HandlingApplication (EHA). ✘ The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call. ✘ The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business HoursApplication. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it. Which corrective action must be taken?

Restart httpd on the Auxiliary EPM. ✘ Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php. ✘ Log into Linux on the MPPs and run bash setup_vpms.php. ✘ Upgrade the Auxiliary EPM. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?

Restart httpd on the Auxiliary EPM. ✘ Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php ✘ Log into Linux on the MPPs and run bash setup_vpms.php ✘ Upgrade the Auxiliary EPM. ✔

Answer & Solution Discuss in Board Save for Later

Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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Avaya Aura Experience Portal with POM Implementation and Maintenance Set 1

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