Avaya Aura Contact Center Implementation Set 2

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Avaya Aura Contact Center Implementation Set 2

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

Call Pilot ✘ Avaya Aura ✘ Avaya Aura ✘ Avaya Aura ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

Perform event preferences ✘ Perform database restores ✘ Administer Contact Center Agent login credentials ✘ Modify Real-Time Display interface parameters ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating system preparation the IPv6 option needs to be removed. What is one way to disable IPv6 functionality?

IPv6 is disabled by default on Windows Server 2008 operating system ✘ Perform a NET USE IPV6 DISABLE within a command window ✘ Under Control Panel, go to System and Security and remove IPv6 addressing ✘ Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS) ✘ TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server ✘ Storage Manager for SAN's for managing the remote backups and IIS ✘ IIS and XPS Viewer to view reports on the server ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

In a SIP based Avaya Aura

Create the Certificate Store in the CCMS ✘ Apply the Signed Certificate to the CCMS ✘ Create a Certificate Signing Request (CSR) file from the CMS ✘ Apply the Certificate Authority (CA) Root Certificate to the CCMS ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents. Which license type should the company purchase?

Essential ✘ Nodal NCC ✘ Nodal Enterprise ✘ Corporate Enterprise ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

When commissioning an Avaya Aura

In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration ✘ In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager Server, to Server Configuration ✘ In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server ✘ In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration ✔ In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now needs to be placed in service How should you complete this task?

The license file is automatically placed in service via the License Manager Installation process ✘ You can copy the license file onto the server (D: drive) where the License Manager is installed, and then use the License Manager Configuration utility to point tothe file ✘ You can edit the license file on the server where License Manager is installed, then use the License Manager Configuration utility to update the file ✘ You can use the License Manager Configuration utility to download the license file from the Avaya license website ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers (CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses. Which statement about Managed IP and server name indentify in the CCMA server is true?

A DNS or a CCMA hosts file must be configured with only the host server name of the active server and the Managed Contact Center Server Subnet IP address ✘ A DNS or a configured with only the host server name of the active server and the Contact Center Server Subnet IP address ✘ A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server Subnet IP of the active server pair and Standby servers ✘ A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby servers and the ELAN Subnet IP of each one of them ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered that the original setting is still in effect. Which service must be restarted in Windows Services so that the new value can take effect?

CCMA lceRTDService, the CCMA Real-Time Display Service ✘ CCMS RDC_Service, the Real-Time Data Calculator Service ✘ CCMS RSM_Service, the Real-Time Statistical Manager Service ✘ CCMS SDP_Service, the Statistical Data Propagator Service ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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