Avaya Aura Contact Center Implementation Set 1

1.

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

From Windows > Apps > Multimedia Dashboard > Web Statistics

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

From Windows > Administrative Tools > Services > Web Statistics

2.

After completing the Avaya Aura

D:\Avaya\Logs\Sysops C:\Logs\Sysops D:\Avaya\Logs\PVI C:\Avaya\Logs\Sysops

3.

You have been asked to install an Avaya Aura

Install the Replication Server for database replication. Run the High Availability tool on the Standby Server. Perform a backup on the Primary server and execute a restore of the backup on the Standby server. Reboot the Primary and Secondary Server so that they will synchronize.

4.

A customer has installed Avaya Aura

From the CCMS > RSM IP Address window

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

From the CCMS > RSMConfig

5.

After you complete the Avaya Aura

Select Location and Immediate Backup Map Drive and Immediate Backup Backup Drive and Immediate Backup Backup Location and Immediate Backup

6.

After a successful installation of Avaya Aura

AvayaCC_CCMS_7.0.0.0.12.0021_Patch AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack AvayaCC_CCMS_7.0.0.0.11.0210_Patch

7.

Which method does Avaya recommend for installing Avaya Aura

Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet. Run the installation from a remote hard disk copy of the installation DVD. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN. Insert the Contact Center DVD into the DVD drive of your server.

8.

To log in to the Avaya Aura

https://:em https://:8800/em https://:/em https://:8443/em

9.

The Avaya Aura

You can perform a manual failover on the Active AAMS. You cannot a manual failover on the Active AAMS. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

10.

During the Avaya Aura

Avaya Aura Avaya Aura Avaya Aura Avaya Aura

Avaya Aura Contact Center Implementation Set 1

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Avaya Aura Contact Center Implementation Set 1

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