Avaya Aura Contact Center Administration

1.

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the
threshold class to the automotive ski 11 set. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the thresholdclass to the automotive skillset. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

2.

A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

It links agents to applications. It links skillsets to applications. It links Intrlnslcs to applications. It links Control Directory Numbers (CDN) to applications.

3.

Which statement regarding scripts is true?

A secondary script is the only place treatments can be applied to the call. A primary script is referenced directly from the Master script, otherwise It Is a secondary script. A primary script is the only place that call variables can be assigned. Secondary and primary scripts are exactly the same.

4.

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN What is the correct syntax required for this application?

IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN IF DAY OF WEEK EQUALS MON..FRI THEN IF DAY OF WEEK - MONDAY FRIDAY THEN IF DAY OF WEEK = MONDAY..FRIDAY THEN

5.

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data field?

Application Name Average Answered Delay Calls Waiting Service Level Threshold

6.

You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS). Which configuration options do you needed to configure to accomplish this?

Media Servers and Routes Media Servers and Media Service and Routes Routes and Contact Types CONs (Route Points) and Skillsets

7.

X customer with Avaya Aura Contact Center wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?

Maximum 100 global variables, maximum 100 call variables No stated maximum to global variables, maximum 100 call variables Maximum 100 global variables, No stated maximum to call variables Maximum 1000 global variables, maximum 100 call variables

8.

Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?

It can be used to define variables. It can be used to store scripts. It can be used to integrate scripts with web services. It can be used to define SCE blocks.

9.

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued. Which category of Intrinsic would be used to accomplish this?

Call Skillset Time Traffic

10.

An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most likely explanation?

The Longest Idle since Last ACD/CDN calls expired, logging out the telephone. The Call Presentation Class Return To Queue was enabled for this telephone, a call was presented and returned to the queue while the agent was away andthe Logout option was assigned for After Return to Queue, Make Phone set. The Call Presentation Class After Call Break for N seconds was enabled for this telephone, and the telephone was forced logged out. The Longest Idle since Login expired, logging out the telephone.

Avaya Aura Contact Center Administration

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

Avaya Aura Contact Center Administration

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner