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Detail Form
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1.
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
2.
While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command. What is causing this problem?
3.
A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which call center feature can provide this capability?
4.
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French.
The first call comes in requiring sales assistance in English, and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Services Routing (BSR), and the next call requires French?
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French.
The first call comes in requiring sales assistance in English, and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Services Routing (BSR), and the next call requires French?
5.
A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030. When the caller reaches VDN 3030, what is the active VDN?
6.
In a multi-site BSR configuration, with 2 remote locations, how many VDNs are required on the Primary site BSR Application form?
7.
A customer uses multi-site Best Services Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth, they would like announcements to be sourced at the local switch, regardless of which site is deemed best. Which licensed feature must be activated to accomplish this?
8.
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Services Routing (BSR)?
9.
Which virtual routing feature can be set up to provide nearly first-in, first-out routing?
10.
How can the installer identify if a customer has the Call Center Elite package?