Avaya Aura Call Center Elite Implementation

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?

How can an installer identify if a customer has the Avaya Aura

Which statement about concurrent agent user licenses is true?

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this?

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone. Which call center feature provides this capability?

Which operator of the SET command allows you to check number validation in dialed strings using Luhns algorithm?

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Which property of the SET command makes the command unique when dealing with variables?

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?