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Detail Form
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1.
A leading reseller (Reseller) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avayas contact center technology (CCT) suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?
2.
Background
You have been working with a small independent service provider. They currently provide voice and Internet services to rural businesses and residences and want to offer a cloud-based videoconference service. Although the experience is not consistent, most of their residential customers are happy using solutions like SkypeTM because it's more of a novelty than a productivity tool. But the business customers who have attempted to have conferences from their desktops and mobile devices have been unhappy with the videoconferencing experience. Since they sell bandwidth, the customer will encourage their clients to have HD conference calls. Their voice service has a reputation for extremely high reliability and they want their video service to support the same expectation; nearly zero downtime.
Current infrastructure
This service provider is using Avaya Networking equipment and Communication Manager (CM) based solutions. Most of the CM systems are 5.2.1. Some entire towns or even counties get their service from single redundant Communication Manager solution.
Objective
To test the acceptance and feasibility, the service provider would like to offer videoconferencing for a selected list of small businesses who currently buy voice and data/Internet connectivity from the service provider. The trial would include about 100 SMB customers. Since this is a service provider, the normal 1 to 10 (1:10) ratio would not apply, and for the trial, would like to start with about a 2.5 to 10 (2.5:10) ratio. If this trial is a success, they would like to expand to other geographies. The service provider wants to be able to offer multi-party videoconferencing from their client's office, using: a local video enabled endpoint (they could provide with the service), or their client's desktop PC, or their client's mobile device. Although it might not be an option used by very many SMB customers, the Service Provider would like to trial the ability for clients to manage their own videoconferencing service. The service provider expects each client to have only one or two videoconferences simultaneously. The service provider knows that there are some businesses with existing Cisco/Tandberg H.323 video endpoints and a few with Cisco (not Tandberg) immersive telepresence systems. They require the ability for them to join point- to-point and meet-me calls. Since this is a feasibility trial, the account team wants to propose a separate Scopia
You have been working with a small independent service provider. They currently provide voice and Internet services to rural businesses and residences and want to offer a cloud-based videoconference service. Although the experience is not consistent, most of their residential customers are happy using solutions like SkypeTM because it's more of a novelty than a productivity tool. But the business customers who have attempted to have conferences from their desktops and mobile devices have been unhappy with the videoconferencing experience. Since they sell bandwidth, the customer will encourage their clients to have HD conference calls. Their voice service has a reputation for extremely high reliability and they want their video service to support the same expectation; nearly zero downtime.
Current infrastructure
This service provider is using Avaya Networking equipment and Communication Manager (CM) based solutions. Most of the CM systems are 5.2.1. Some entire towns or even counties get their service from single redundant Communication Manager solution.
Objective
To test the acceptance and feasibility, the service provider would like to offer videoconferencing for a selected list of small businesses who currently buy voice and data/Internet connectivity from the service provider. The trial would include about 100 SMB customers. Since this is a service provider, the normal 1 to 10 (1:10) ratio would not apply, and for the trial, would like to start with about a 2.5 to 10 (2.5:10) ratio. If this trial is a success, they would like to expand to other geographies. The service provider wants to be able to offer multi-party videoconferencing from their client's office, using: a local video enabled endpoint (they could provide with the service), or their client's desktop PC, or their client's mobile device. Although it might not be an option used by very many SMB customers, the Service Provider would like to trial the ability for clients to manage their own videoconferencing service. The service provider expects each client to have only one or two videoconferences simultaneously. The service provider knows that there are some businesses with existing Cisco/Tandberg H.323 video endpoints and a few with Cisco (not Tandberg) immersive telepresence systems. They require the ability for them to join point- to-point and meet-me calls. Since this is a feasibility trial, the account team wants to propose a separate Scopia
3.
Background
An Account Team you support has been working with an IT outsourcing company for 9 months. The customer has been considering buying videoconferencing and upgrading to an Avaya Aura
An Account Team you support has been working with an IT outsourcing company for 9 months. The customer has been considering buying videoconferencing and upgrading to an Avaya Aura
4.
Background
You are continuing your work with the injection molding company for whom you proposed a Scopia
You are continuing your work with the injection molding company for whom you proposed a Scopia
5.
Background
You have been working with a small independent Telco or service provider. They currently provide voice and Internet services to rural businesses and residences and want to offer a cloud- based videoconference service. Since they sell bandwidth, the customer will encourage their clients to have HD conference calls. Their voice service has a reputation for extremely high reliability and they want their video service to support the same expectation; nearly zero downtime. In order to meet these expectations, the customer wants you to propose monitoring for this new cloud-based service.
Current infrastructure
This service provider is using Avaya networking equipment and Communication Manager (CM) based solutions. Most of the CM systems are 5.2.1. Some entire towns or even counties get their service from single redundant Communication Manager solution.
Objective
Although they already have applications to show that there is enough bandwidth to provide the service to a customer, they want specific video monitoring software that they can use to pretest immediately before a call, verify the actual quality during a call, track and trend the quality of the service provided, and easily troubleshoot issues. To test the acceptance and feasibility of this cloud-based service, the customer is going to offer Scopia
You have been working with a small independent Telco or service provider. They currently provide voice and Internet services to rural businesses and residences and want to offer a cloud- based videoconference service. Since they sell bandwidth, the customer will encourage their clients to have HD conference calls. Their voice service has a reputation for extremely high reliability and they want their video service to support the same expectation; nearly zero downtime. In order to meet these expectations, the customer wants you to propose monitoring for this new cloud-based service.
Current infrastructure
This service provider is using Avaya networking equipment and Communication Manager (CM) based solutions. Most of the CM systems are 5.2.1. Some entire towns or even counties get their service from single redundant Communication Manager solution.
Objective
Although they already have applications to show that there is enough bandwidth to provide the service to a customer, they want specific video monitoring software that they can use to pretest immediately before a call, verify the actual quality during a call, track and trend the quality of the service provided, and easily troubleshoot issues. To test the acceptance and feasibility of this cloud-based service, the customer is going to offer Scopia
6.
Using the red numbers in the Avaya Scopia
7.
Using the red numbers in the Avaya Scopia
8.
You have an existing Avaya Aura
9.
You have proposed a Scopia
10.
The evident RVMon application monitors information from up to 2000 individual supported devices. The devices include endpoints and MCUs (multipoint control
units) from Scopia