Aptitude- Situational Judgement for Sales

You are working as a sales representative at a fashion store. The store has recently received a new winter collection, and many customers come in and look through the items. One customer, who seems worried, approaches you and says: "Hello, I please need a... what's the name.. saff? Can you show the store saffs for me, please? Don't know how to say..."

How would you figure out what product the customer is looking for?

You are working as a sales representative at a fashion store. The store has recently received a new winter collection, and many customers come in and look through the items. One customer, who seems worried, approaches you and says: "Hello, I please need a... what's the name.. saff? Can you show the store saffs for me, please? Don't know how to say..."

What would be the best thing to say to this customer?

A customer is asking for your help in choosing some fashion items. You are showing her products which you think she might like. She is debating for a long while, calling a friend to consult with her and considering going home to think about the purchase and returning on another day. Eventually, she decides on a few items and says that she is ready to pay.
How should you respond?

The store manager is encouraging the team to offer additional products to customers.
How would you approach this request?

A customer approaches you and says that he wants to sign up for a specific service that your company is offering. This service is very expensive and is used mostly by companies rather than private customers, and this customer doesn

The company is introducing some major changes to your best selling product. You worry that it might take a while to familiarise yourself with the new features.
How would you respond?

You are speaking with a customer who is interested in a service that the company is offering. You are asking him questions to establish his needs and recommend the best option. However, the customer is speaking very slowly and asking a lot of questions. The conversation is taking a long time and you are worried that you won't have a chance to help other customers soon and meet your sales target for the day. What should you do?

A customer is asking for a product which he saw on the store's website. However, it is currently out of stock. The customer is disappointed and upset.

What would be the worst response for this situation?

A customer is asking for a product which he saw on the store's website. However, it is currently out of stock. The customer is disappointed and upset.

What would be the best response for this situation?

Your store is offering 10% off the products of a specific company. A customer approaches you and asks to buy one of their products.
What is the best thing to tell him before completing the transaction?