Aptitude- Situational Judgement for Manager

You are a project manager at an internet company, building websites for businesses that wish to transfer their commercial activities to the web. You oversee the building of a new website for a major client. The project's deadline is three months from now. Fifteen programmers, graphic designers, and a technical staff, most of whom are inexperienced, have been assigned to work under your supervision. Programming work is individual in its nature and your expertise is in site production.

One week into the project you notice that the employees' lack of experience is affecting performance and deadlines. Your employees approach you and raise multiple questions, making it hard for you to find time to manage the project. Some of the employees are frustrated with what they feel are unprecedented workloads.

What would you do in this situation? Choose the "most ineffective" response

You are a project manager at an internet company, building websites for businesses that wish to transfer their commercial activities to the web. You oversee the building of a new website for a major client. The project's deadline is three months from now. Fifteen programmers, graphic designers, and a technical staff, most of whom are inexperienced, have been assigned to work under your supervision. Programming work is individual in its nature and your expertise is in site production.

One week into the project you notice that the employees' lack of experience is affecting performance and deadlines. Your employees approach you and raise multiple questions, making it hard for you to find time to manage the project. Some of the employees are frustrated with what they feel are unprecedented workloads.

What would you do in this situation? Choose the "most effective" response

You are a manager of a small firm. While going to lunch, you overhear two of your team members speaking. They seem to be making fun of a person who complained yesterday about the service he received from one of them.

What would you do?

In your weekly meeting, your manager casually mentions that one of the customers told him about an error made by your team. This could have been a serious issue, but fortunately the customer noticed it in time and was able to fix it by himself.

What would you say to your manager?

After reviewing a report that one of your employees has prepared, you think that some changes are required. When discussing this issue with the employee, she disagrees with most of your feedback, saying that she believes the report is better the way it is at the moment.

What should you do first?

You have been appointed manager of a customer service department in a large bank. You have been told by your superiors that the last manager of this department was laid off due to a sharp decrease in customer satisfaction. There was also a decline in employee discipline in the department. Nevertheless, no one knows what caused the problem. You know that you were brought in to change these irregularities.

What would you do in this situation? Choose the "most ineffective" response

You have been appointed manager of a customer service department in a large bank. You have been told by your superiors that the last manager of this department was laid off due to a sharp decrease in customer satisfaction. There was also a decline in employee discipline in the department. Nevertheless, no one knows what caused the problem. You know that you were brought in to change these irregularities.

What would you do in this situation? Choose the "most effective" response

You've been working in the same place for the past three years and have managed to work your way up. Lately, you have been feeling that you have reached your potential in the company, so you start pursuing options for advancing your career in other companies. You are now in the midst of negotiations for a new position.
Rumours that you are leaving have spread in your current workplace.
What would you do?

Choose ONE option

You are a department manager, and you have recently thought of a new procedure that you believe would improve the work process. Some of the employees in your department agree with the change and some do not.
One of your employees openly criticises the idea to your director.

What would you do? Choose ONE option

You manage a quality assurance (QA) team in a telecommunications company. Your boss, the head of the QA department, holds weekly meetings with all subordinate team managers such as yourself. The purpose of these meetings is to give the managers guidelines for the next week.

Your boss is a charismatic and ambitious person who tends to speak often about his vision of the department, future goals, and destinations. However, when referring to the tasks of each manager, his requests are somewhat abstract. You feel frustrated as you are not receiving specific operational guidelines to execute your team's tasks.

What would you do in this situation? Choose the "Worst" response