Apple OS X Yosemite Troubleshooting Set 1

1.

A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

In the Utilities folder on their startup disk. In the Applications folder on their startup disk. In the Security & Privacy Systems Preference pane. In the Utilities menu when booted to OS X Recovery.

2.

A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder. Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS XMountain Lion Finder. Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it intotarget disk mode and transfer the file using the Snow Leopard Finder. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file tothat volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

3.

Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

Sign in at iCloud .com, click on Options then select only the desired features. Martin should use third party software since iCloud features cannot be customized. Martin should use System Preferences > iCloud then select only the desired features. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferencessharing.

4.

An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

/Library/Desktop Pictures /System/Desktop Pictures "/Library/Desktop Pictures /Syste rn/Li bra ry/Deskto p Pictures

5.

The AirPlay Mirroring feature in OS X Mountain Lion allows users to

Stream audio to an Airport Express base station Send files to anyone around you wirelessly via Wi-Fi Join a game and play against friends using the game on anIOSdevice Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV

6.

A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer. He must use target disk mode and perform the erase and install option in OS X Mountain Lion fromanother Mac. He should start up to OS X Recovery, use Disk Utility to erase the hard disks volume, then choose theReinstall OS X option. He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility.After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.

7.

How can a user delete a file named junk document from all previous Time Machine backups?

Delete junk document in the Time Machine Finder window for the most recent backup. Open Time Machine preferences and remove the file junk document from the backup list. Select the Delete all Backups of junk document from the File menu in any standard Finder window. Select the Delete all Backups of junk document from the Action menu in the Time Machine Finderwindow.

8.

Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

Boot to OS X Recovery and choose Restore files from a Time Machine Backup. Hold the option key then click the Finder Go menu and choose Local Snapshots. The file can only be restored when she returns home and has access to the backup hard drive. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

9.

If a customers system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

1

10.

Which of the following is the indication that a Mac is loading system software?

Boot chime Gray screen Blank screen Gray Apple logo with a spinning gear

Apple OS X Yosemite Troubleshooting Set 1

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Apple OS X Yosemite Troubleshooting Set 1

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