Apple OS X v10.8 Troubleshooting Set 2

1.

A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

The Mac Pro does not have sufficient RAM. The hard disks do not have the correct partition scheme. FileVault 2 was not selected as a custom option during the OS X Mountain Lion install. The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Modeand FileVault would not be available on this disk.

2.

A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

Startup from 05 X Recovery and choose the Get Help Online option. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Supportarticles.

3.

A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

anIOSapplication a PowerPC application a Windows application an app not purchased at the Mac App Store

4.

Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the
MacBook from his iCloud device list. He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud devicelist. He must download the iCloud device utility to remove the MacBook from his iCloud device list. If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iClouddevice list.

5.

You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?

Logger Console Terminal System Information

6.

If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

Hold theCommand and Rkeysatstartup. You must turn off disk encryption to use this feature. Use the option key and choose OS X Recovery disk in the Startup Manager.

Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

7.

If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

Always use command line tools to adjust file permissions. Use Repair Disk Permissions in the Disk Utility to adjust the files permissions. Use the Sharing & Permissions pop-up menu in the files Get Info window to choose read only for allusers. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissionspop-up menu in the folders Get Info window.

8.

Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

Erase the disk using the Disk Utility then start a new Time Machine backup. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup. Get info on the Time Machine backup disk then select the Enable encryption checkbox. Use the Time Machine preferences to re-select the backup disk then select the Encrypt backup diskcheckbox.

9.

If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

1

10.

If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

/System/Library/Fonts ~/Library/Fonts /Library/Fonts /System/Fonts

Apple OS X v10.8 Troubleshooting Set 2

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Apple OS X v10.8 Troubleshooting Set 2

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