Apple OS X Support Essentials 10.9 Set 1

1.

Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk. In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk. Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.

2.

Which dynamic service discovery protocol does OS X use to discover devices on a network?

SLP AppleTalk Bonjour DynDNS

3.

You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password. At the Login Window, enter an incorrect password three times in a row. When the forgot your password dialog appears, click the Arrow next to MasterPassword. Enter the master password, and then reset the user account password. Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password. At the Login Window, enter an incorrect password three times in a row. When the forgot your password dialog appears, click the Arrow next to Apple ID. Enterthe users Apple ID, and then reset the user account password.

4.

On a Mac running OS X Mountain Lion, how can you display a list of installed software updates?

Open System Information, click System Report, and then in the sidebar under Software, click Installations. Open Software Update preferences and click Installed Software. Open Installer, choose Show Files from the File menu, and then in the Files section under /var/log/, select install.log. Open Software Update and click Receipts.

5.

Review the screenshot of a portion of the Disk Utility application window, and then answer the question below.

It is one of three stripes in a RAID set. It is one of three hard disks in a RAID set. It is one of three file systems on a partition. It is one of three partitions on a hard disk.

6.

Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

If the corporate VPN server supports DNSSEC If the corporate VPN server supports PPPoE If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec If network protocols will be encapsulated by the corporate VPN server

7.

How do you start up an OS X Mountain Lion computer in Safe Mode?

Hold down Shift during startup. Open Terminal, type safe_boot, press Return, and then restart the Mac. Hold down Command-Option-P-R during startup. Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.

8.

An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

Use Internet Connect to select the preferred interface, and disable the other interface(s). Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s). Assign a public IP address to the preferred interface, and a private IP address to the other interface(s). Use the Set Service Order action to move the preferred interface to the top of the Service Order list.

9.

Review the screenshot, and then answer the question below. If you change the folder privilege for everyone to Read & Write, Finder, by default, will change the permissions of items inside the folder to match.

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10.

When a user logs in, which task is NOT performed by the users loginwindow or launchd processes?

Configure input device and system settings according to System Preferences. Launch items in /Library/LaunchDaemons. Launch Login Items specified in Users & Groups preferences. Launch Dock and Finder.

Apple OS X Support Essentials 10.9 Set 1

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Apple OS X Support Essentials 10.9 Set 1

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