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1.
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his
MacBook Pro. Which of the following solutions should you suggest?
2.
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
3.
When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink
screws completely before tightening the next one?
4.
In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell
serial number?
5.
The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.
6.
Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?
7.
What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?
8.
What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a
MacBook Pro (Retina 15-inch)?
9.
A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of
components?
10.
How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro
(13-inch, Late 2011)