×
Detail Form
We will send your result on your email id and phone no. please fill detail
1.
Which of the following would be the most appropriate question to ask FIRST, when gathering information
from customers about a problem with their Apple product?
2.
A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the
following would be the BEST question to ask her FIRST?
3.
When practicing component isolation, which ONE of the following components would NOT be a part of a
minimal system configuration for a MacBook 13-inch (Mid 2010)?
4.
Which of the following is ALMOST CERTAINLY a hardware-related problem?
5.
Which of the following is ALMOST CERTAINLY a software-related problem?
6.
A customer states that he cannot open a Keynote file. What is the most effective question to ask him
FIRST?
7.
To isolate a video problem as hardware or software on a Mac, which of the following steps should you try
FIRST?
8.
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
9.
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and
a secondary SMC on the processor board. What service issue should a technician be aware of when
servicing the Mac Pro (Early 2009)?
10.
A computer service technician says "I don't use ESD precautions and have never had a problem." What (if
anything) is wrong with this statement?