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1.
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the
bottom cover?
2.
Which of the following measurements is an example of an appropriate use of a multimeter when
troubleshooting a Mac?
3.
You require additional information about a specific problem with a customer's Mac. Which one of the
following resources is the Apple-recommended choice for researching the problem?
4.
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an
internal component?
5.
According to Apple Technician Guides, what should be completed before performing any take- apart steps
when replacing a part in any Apple product?
6.
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site
resource should you refer this customer?
7.
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid
damage?
8.
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro
(13-inch, Mid 2010)?
9.
Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid
2010) system that is plugged into AC power but has not yet been powered on?
10.
When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery
pack to aid in removal.