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Detail Form
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1.
.
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site
resource should you refer this customer?
2.
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Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
3.
.
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his
MacBook Pro. Which of the following solutions should you suggest?
4.
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Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
5.
.
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the
bottom cover?
6.
.
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
7.
.
Which of the following measurements is an example of an appropriate use of a multimeter when
troubleshooting a Mac?
8.
.
Which of the following would be the most appropriate question to ask FIRST, when gathering information
from customers about a problem with their Apple product?
9.
.
A customer states that he cannot open a Keynote file. What is the most effective question to ask him
FIRST?
10.
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A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the
following would be the BEST question to ask her FIRST?