Apple Mac OS X v10.7 Troubleshooting Set 2

1.

Which System Preference pane allows a user to enable or disable indicator lights for open applications?

Dock General Displays Mission Control

2.

Which of the following is a new feature of OS X Lion that brings together Expos? full-screen apps, Dashboard, and Spaces in one unified experience?

AirDrop Launchpad Multi-Touch Mission Control

3.

Which statement about FileVault 2 is TRUE?

Once a user enables FileVault 2, it cannot be disabled. FileVault 2 can only be enabled on non-administrator user accounts. There is no way to recover data from a FileVault 2 protected volume if the login password islost. When a user enables FileVault 2, the startup volume is encrypted and access to the volume ispassword protected.

4.

Your customer enabled FileVault 2. They have lost their admin password. How should you help this customer?

Startup from the Recovery HD and choose the Unlock Disk option. Startup from the Recovery HD and open the Firmware Password utility. Inform the customer that they can unlock their disk using the recovery key created whenFileVault 2 was enabled. Help the customer erase their hard drive and reinstall OS X Lion. All of their data is lost if theyforget the admin password.

5.

A customer with OS X Lion installed has decided to give their Mac to a friend. How can they easily erase their hard drive and reinstall OS X Lion?

They should use a OS X Lion Install DVD, start up from it and choose the erase and install
option. They must use target disk mode and perform the erase and install option in OS X Lion fromanother Mac. They should start up to the Recovery HD, use the Disk Utility to erase the hard drive volume,then choose the Reinstall OS X option. They should use a Snow Leopard Install DVD, startup from it and erase the hard drive using theDisk Utility. After installing Snow Leopard, creating a new user, and running software updates; they will then download OS X Lion from the Mac App Store.

6.

A technician suspects that an application preference file is causing the app to crash at launch. Which of the following techniques would be best to confirm the issue?

Use a Time Machine backup to restore the entire User folder. Delete the application, reinstall it, then try launching it again. Startup from the Recovery HD, open Disk Utility and repair the startup disk. Use o to Folder...?or the Option key to access the user library, move the suspected preferencefile to the desktop and then try launching the application.

7.

From the list below, pick the volume format that is supported in the OS X Lion Disk Utility to password protect (encrypt) an external disk or thumb drive.

NTFS ExFAT MS-DOS (FAT) Mac OS Extended (Journaled)

8.

A customer installed OS X Lion on his iMac, but cannot enable FileVault 2. What is a likely cause of this issue?

The iMac does not have sufficient RAM. The hard drive does not have the correct partition scheme. FileVault 2 was not chosen as a custom option during the OS X Lion install. The customer continued the install of OS X Lion, despite a warning that the Recovery HD couldnot be created.

9.

If a technician suspects that a required system font is missing from an installation of OS X Lion, which folder should be investigated?

/System/Library/Fonts ~/Library/Fonts /Library/Fonts /System/Fonts

10.

Which of the following is a supported destination for an OS X Lion installation?

a hard drive without a partition scheme a hard drive with the MBR partition scheme a hard drive with the APM partition scheme a hard drive with the GUID partition scheme

Apple Mac OS X v10.7 Troubleshooting Set 2

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Apple Mac OS X v10.7 Troubleshooting Set 2

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