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Detail Form
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1.
What is the recommended version of OS X Snow Leopard before installing OS X Lion?
2.
What new feature of OS X Lion allows a customer to reset their login password without having to startup from the Recovery HD?
3.
A customer has purchased a MacBook Air (13-inch Mid 2011). They set the Mac up without transferring any of their personal data. A few days later they realize they need the contents of their previous machines Users folder. How can they easily obtain the data from their older Macbook?
4.
A customer upgrades their Mac to OS X Lion but still wishes to run applications written for the PowerPC. Choose the best solution for this issue:
5.
Which of the following Intel Processors are supported for install of OS X Lion?
6.
A customer running OS X Lion would like to set up a Firmware Password. Where can they find the Firmware Password Utility?
7.
Which of the following is a software tool is NOT available on the Recovery HD?
8.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on their screen. What would cause their Mac to display this image at startup?
9.
A customer uses her MacBook late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook always plays the startup chime loudly. What step should you try first to resolve this issue?
10.
A customer would like to transfer a large file from their Mac Pro running Lion to a friend MacBook Pro running Snow Leopard, using target disk mode. The Mac Pro hard drive is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?